—#186464

Product

CareLink SmartSync Device Manager (24970A). used to interrogate cardiac implantable electronic devices (CIED).

FDA product code: OSR — Pacemaker/Icd/Crt Non-Implanted Components
Device class: Class 3
Medical specialty: Unknown
PMA numbers: P890003S386
Affected lot / code info: All serial numbers

Why it was recalled

There is a SmartSync software issue that results in an overestimation in the displayed longevity of these devices during an approximate 6-month window of time before the device triggers its Recommended Replacement Time (RRT).

Root cause (FDA determination)

Software design

Action the firm took

Beginning 06-APR-2021, Medtronic notified risk managers and practice managers of the field corrective action notification via 2-day UPS delivery of the consignee letter. Confirmation delivery of the consignee letter will be obtained. Medtronic Field Representatives have been instructed to begin installation of the software update. Outside the United States (OUS), communication began on 06- APR-2021 using locally approved methods. Medtronic Field Representatives will begin installation of the software update as it is available locally. Consignees were advised that Medtronic representatives can assist in installing the software update on programmers. During device interrogation with an updated programmer at implant or the next regularly scheduled clinic visit, a patients device will automatically receive the updated software. A courtesy notification will be provided to physicians. No confirmation will be required for the courtesy notification.

Recalling firm

Firm: Medtronic Inc., Cardiac Rhythm and Heart Failure (CRHF)
Address: 8200 Coral Sea St Ne, Mounds View, Minnesota 55112-4391

Distribution

Distribution pattern: Worldwide

Timeline

Recall initiated: 2021-04-06
Status: —

Source: openFDA Device Recall endpoint. Recall record ID #186464. The FDA issues recall classifications as health-hazard assessments, not legal findings; for legal claims consult a licensed attorney.